Shipping policy

Order Processing, Shipping, and Lost Package Policy

All orders are subject to a processing fee, and customers are responsible for all shipping costs.

For apparel or accessory purchases, please allow 3 business days for order fulfillment. As a volunteer-run nonprofit, we appreciate your understanding that a few days are needed to process and prepare your order. Once shipped, tracking information will be provided directly from the carrier.

In the event of a lost package, we can only offer reimbursement for claims that have been approved and compensated by the carrier. To ensure safe delivery, please provide a shipping address where someone will be available to receive your order.