Orders, Returns & Refunds

Order Processing, Shipping, and Lost Package Policy

All orders are subject to a processing fee, and customers are responsible for all shipping costs.

For apparel or accessory purchases, please allow 3 business days for order fulfillment. As a volunteer-run nonprofit, we appreciate your understanding that a few days are needed to process and prepare your order. Once shipped, tracking information will be provided directly from the carrier.

In the event of a lost package, we can only offer reimbursement for claims that have been approved and compensated by the carrier. To ensure safe delivery, please provide a shipping address where someone will be available to receive your order.

 

Returns & Refunds

We understand that life happens and plans change. If you’ve signed your child up for hockey but can no longer participate, we are happy to offer a full refund—provided you notify us before we order your child’s customized hockey jersey. Once ordered, jerseys are customized and cannot be reused. If you need to withdraw from the league after the jersey has been ordered, we will refund your registration fee minus any incurred costs. Please reach out to us at info@esiha.org or contact a board member to discuss.

For spirit wear purchased from our online store, we are happy to accept returns if the item doesn’t fit. Shipping costs for returns are at the customer’s expense. Once we receive the item back in its original condition (unworn, unwashed, and defect-free), we will refund your original form of payment which can take up to 9 business days depending on the credit card company or other form of payment you used.  Please contact us at info@esiha.org for instructions on returning apparel and accessory items.